Return & Exchanges

All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may return your unused product within 14 days of purchase, we offer free shipping for this, and you can also choose to exchange your item for another one of equal value, though you will have to pay for the shipping of this exchange.

TO INITIATE A RETURN

  1. Within 14 days of your order, please send an email to support@waresbyfiend.com with a return request, letting us know the reason for your return.

  2. Once your return is approved we will send you a return label so that you may send the item back to us.

    • Please be sure that your package is returned using the bubble and paper that it was packed in or something similar.  Be sure that the candles are protected and packed securely so that they arrive in good condition. 

    • Please do not return your package to the return address on your shipping label.

TO INITIATE AN EXCHANGE

  1. Within 14 days of your order, please send an email to support@waresbyfiend.com with a exchange request, letting us know the reason for your exchange.

  2. Once your exchange is approved we will send you a return label so that you may send the item back to us.

    • Please be sure that your package is returned using the bubble and paper that it was packed in or something similar.  Be sure that the candles are protected and packed securely so that they arrive in good condition. 

    • Please do not return your package to the return address on your shipping label.

  3. Once we have received your item we will send you an invoice for the shipping of the item you wish to exchange it for.

  4. Then after you’ve paid we’ll send your new item to you!