Table of Contents
Section 1: Order Processing
Section 2: Shipping
Section 3: Preorders
Section 4: Patreon Rewards
Section One
Order Processing
Made to order
All items are made to order, depending on the influx of orders I get things may take longer to ship out, I’m just one person making all these candles myself. To save time I make all the orders I receive in a week at the same time and then batch ship those out the following week.
The Process
Step One: You place your order and then I make it sometime during the next 7 days.
Step Two: The candle then needs to sit for 7-10 days to fully cure so that all fragrance oil settles into it’s final form.
Step Three: I pack it up and it gets sent on it’s way to you! Feel free to leave a note on your order if you want me to make a packing video or a video of me making your order :)
Section Two
Shipping
If you have any issues...
IMPORTANT: Please double check your addresses - especially shipping address - before placing your order. Once your order is placed it is very difficult for us to make any changes.
Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. Please provide images of the damages and email us at support@waresbyfiend.com.
We strive to make our customer experience smooth and delightful, from the moment you place your order until you unbox your Wares by Fiend purchase. If it were possible to personally deliver each order to our customers we would do so. Once the package leaves our hands we unfortunately have little control over how the carrier cares for it on its way to you but we do offer package insurance to make claims even smoother.
If your order was shipped via UPS or USPS…..
In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending.
How can we personally assist with delayed shipments?
We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface.
If you are concerned that your package may be lost, please email support@waresbyfiend.com to troubleshoot. We will do our best to try to help you.
We are seeing an uptick in UPS and USPS carriers scanning in packages before they actually arrive at your door. Please allow 5 business days before contacting us for a replacement to be sent.
TAXES
We will collect and remit sales tax for states as required by law.
DOMESTIC SHIPPING
Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands.
You should receive a shipping notification with tracking information once your order is dropped of for shipping.
INTERNATIONAL SHIPPING
We are excited to announce with Pirateship’s Simple Export rate we’re now able to offer international shipping! You will be asked to choose your method of shipment upon checkout and pay the duties & fees for a seamless delivery.
Section 3
Preorders
You can find when a preorder item will become available in the item’s description.
You still pay upfront for preorders just like you would for any other item.
If you have ordered multiple items and one of them is on pre-order, please note that your entire order will ship once the pre-ordered item is in stock which could be 2-3 weeks or longer.
Section 4
Wares by fiend Patreon rewards
These exclusive mini candles will be available as part of the tiers Novice Sorcerer: Wild Magic and Archmage. It's our little way of saying thank you for your continued support!
Use this link to join the community and start getting mini-candles! https://www.patreon.com/FiendAntics
Process
Send out the poll for the Patreon to vote on, this poll is open until the last week of the month.
During the last week of the month I make the candles.
I then ship out the candles the second week of the next month.
What’s in the box?
Your order will arrive carefully packaged in a box with your candle, some free wax melts, and a candle care card, this care card details everything you need to know about your candle.