Frequently Asked Questions

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Are your candles pet safe?

I have my little assistant (my cat Cantaloupe) in office with me so everything is as pet safe as possible but you should always consult with a vet if you have worries.

I’d also be happy to provide you a list of the materials and ingredients I use!

What are wet spots and why does my candle have them?

While we call this a “wet spot” in the candle business, it’s not actually wet at all. When you heat wax it becomes a liquid and expands, and as it cools & solidifies it shrinks, sometimes pulling away from the glass and creating these “wet spots.” Unfortunately they are impossible to avoid in most cases but rest assured they don’t affect the quality of your candle at all!

Why does my candle look frosted over?

This is something that naturally happens with soy wax and is due to a natural process called "frosting" where tiny crystals form on the wax surface as it cools, it is a sign that the candle is made with pure soy wax. This process doesn't affect the candle's burn quality or scent throw at all.

Do you ship internationally?

Yes I do! I’m able to keep my prices reasonable using PirateShip’s Simple Export feature!

What is your return policy?

You can find it here: https://waresbyfiend.com/policies/refund-policy

What is a sliding scale payment option?

The sliding scale allows you to pay what you can afford, with the lowest cost being just the cost of materials and labour. However if you can afford to pay retail price please do, as it helps me continue to make things more accessible and inclusive!